Effective Communication Skills
Course Overview
In today’s fast-paced and interconnected world, effective communication is a critical skill for personal and professional success. Whether you are communicating with colleagues, clients, friends, or family, the ability to convey your ideas, thoughts, and emotions clearly and convincingly is essential. Developing an effective communication process helps you understand what others are saying and makes you a better collaborator and team member. This workshop will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
The training course lasts one full day starting from 9:00 am until 5:00 pm and is inclusive of Course Notes and a Certificate of Attendance.
Module Covered:
- Module 1: Introduction to Communication
- Module 2: Understanding Communication Barriers
- Module 3: Non-verbal and Para Verbal Communication
- Module 4: Speaking like a STAR
- Module 5: Listening and Questioning Skills
- Module 6: Communicating Effectively in the Workplace
Learning Objectives:
- Understand the fundamental concepts of communication.
- To identify barriers and situations that can inhibit effective communication.
- To develop expertise in verbal and non-verbal communication techniques, including active listening, body language, tonality, and others.
- To learn the STAR method for structuring effective communication.
- To develop active listening techniques to improve your understanding of others.
- Learn how to ask open-ended and probing questions to facilitate meaningful conversations.
- To develop the necessary skills to communicate effectively in the workplace
Learning Outcomes:
- Understand barriers to effective communication and how to overcome them
- Find your optimal speaking range and project a clear, confident and authority voice
- Engage people vocally and keep their attention
- Master the S.T.A.R. method for speaking on the spot
- Learn to use body language appropriately
- Use more variety and voice range to create inspirational speaking instead of boring speaking
- Control your speaking rate
- Learn to listen actively and effectively
- Gain insight into asking open questions
- Become a more effective communicator through the use and application of practical tools
Methodologies：
- Visual aids lecture and practical exercises
- Presentation
- Interactive Training
- Live Demonstrations
- Case Study
- Group Discussions and Activities
Target Audience：
- Sales and Marketing Personnel
- Business and Technical Consultants
- Legal Professionals
- Financial Professionals
- Fresh Graduates
- Insurance Agents
- Business Development Managers
- PR Professionals
- HR Professionals
- Event Organizers and Managers
- Promotions and Customer Service Managers
- All levels of Managerial Staffs
- Teachers and Lecturers
- Trainers
- Engineers
- Business Owners / Entrepreneurs
- Senior Leaders / Senior Managerial Personnel
- Politicians
- Business Advisors
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